2.1. Vocabulary: Standards of performance

2.2. Language focus:    Explaining arrangements;

Language of calming and dealing with a crisis

2.3. Listening practice: From tour guide to tour manager;

Practicalities on tour; Problems on tour.

2.4. Reading: Three tours

2.5. Speaking: Checking the schedule; Coach tour role- play; What would you say?

2.6. Writing: Preparing notes for commentaries

2.7. Pronunciation: Highlighting words to show feeling

2.8.Tasks: Job opportunities/ training/ qualifications for tour guides